Begin Your Investigation with a Little Research
By Peter Lyle DeHaan, Ph.D.
When I worked as a call center consultant (before moving full-time into publishing and writing) I advised hospital communication centers, healthcare call centers, and medical answering services. One hospital asked me to investigate the feasibility of them starting a medical answering service. Their doctors begged them to do so, and there was only one local provider that no one seemed to like.
I talked with some of the advocates of a hospital-based answering service and did a bit of investigation into the local provider. The initiative looked promising, and I ran the numbers. The hospital decided to move forward. But before they scheduled me to help them start their answering service, my contact abruptly retired and a change in management decided to pause the project. Next quarter they assured me, which became next year. They never did have me return.
I don’t know if they started their answering service or not, but I do know that what I would’ve charged them thousands of dollars for is now condensed in my new book How to Start a Telephone Answering Service, which came out in January.
If your hospital or healthcare organization is considering starting a medical answering service, you can hire an industry consultant to guide you or you can save a lot of money and buy my book.
And even if hiring a consultant is the way you want to go, start with my book as a primer. It’s available in paperback and Kindle and carries a 4.8-star rating.