The March 2024 Issue
How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more
How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more
Does Your Medical Call Center Need a New Name? Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle DeHaan, Ph.D. Functionally … Read more
Is Your Call Center Centralized? A Decentralized Call Center Is an Oxymoron By Peter Lyle DeHaan, Ph.D. In the early days of our industry, the … Read more
Call Center or Contact Center? Technology Provides More Communication Channels to Serve Patients Better By Peter Lyle DeHaan, Ph.D. The label of call center referencing … Read more
New Skills for Today’s Agents Hire Staff with the Abilities That Today’s Consumers Need and Expect By Peter Lyle DeHaan, Ph.D. There was a time … Read more
Does Video Have a Place in Your Call Center? By Peter Lyle DeHaan, Ph.D. For years, some call center managers have looked forward to having … Read more
Remote Patient Monitoring By Peter Lyle DeHaan, Ph.D. Whether you’re an in-house medical call center provider or a for-profit outsourcer, look for ways to add … Read more
When Something Goes Viral You Can’t Control What Happens Online, but How You React Is Key By Peter Lyle DeHaan, Ph.D. Content posted on the … Read more
Coordinate with Marketing The Call Center Should Be the First to Know, Not the Last By Peter Lyle DeHaan, Ph.D. Too many call center agents … Read more
Review Your Website Plan to Evaluate Your Online Information and Make Sure It’s Up to Date By Peter Lyle DeHaan, Ph.D. For the past 25 … Read more