Sponsors of Medical call 4Call Center News
Sponsors of Medical Call Center News are industry-leading companies in the healthcare contact center space. They make Medical Call Center News possible, providing it to qualified industry members at no cost. We salute these organizations and ask that you thank them for their support of Medical Call Center News.
Contact Us to join these sponsors of Medical Call Center News and have your organization profile on this page and promoted on this website.
LVM Systems, Inc.
LVM has over three decades of experience developing contact center software solutions for the healthcare industry. LVM’s software solutions support both clinical and marketing functions. Clinically, they support nurse triage using Schmitt-Thompson clinical guidelines, patient transfer, behavioral health intake & assessment, disease management, care coordination, population health, post-discharge follow-up, and health information.
The marketing components support data-driven relationship management, physician referral, answering service, class registration, membership management, literature/brochure fulfillment, cross-marketing, and marketing outreach. In addition, LVM’s software includes web-based messaging, contact/visit tracking, and feedback management functionality. All components are available within the same software, enabling clients to use them throughout their healthcare organizations as needed.
Contact LVM Systems at 480-427-3186.
AccessNurse, formerly known as the TeamHealth Medical Call Center, is the premier provider of comprehensive medical call center solutions, serving more than 15,000 physicians, healthcare organizations, federally qualified health centers, universities, and health plans across the country.
AccessNurse provides clients with a wide range of cost-effective healthcare services such as telephone nurse triage, answering services and virtual front desk services, post-discharge programs and hospital call center partnerships. They are an industry leader in reducing inappropriate or unnecessary utilization of healthcare resources, enhancing risk management, and increasing patient satisfaction. For additional information, visit www.accessnurse24.com or call 844-277-6312.
TriageLogic is a leading provider of quality, affordable triage solutions, including comprehensive after-hours call center services and innovative online systems for use in both institutional and private practice settings.
In 2005, board certified pediatrician Ravi K. Raheja, MD and Charu Raheja, PhD, saw a need for accurate, reliable, cost-effective triage services in both hospital and private practice settings. After extensive research and investment in the development of proprietary triage software technology, they founded TriageLogic.
TriageLogic is not just an IT company that sells healthcare software. TriageLogic is a healthcare company that creates leading-edge telephone medicine technology based on practical experience and a thorough understanding of the field. Whether a busy private practice in need of a phone triage system or a hospital seeking complete after-hours call center solutions, TriageLogic has a product to meet your needs.
Pulsar360 provides SIP Trunking and disaster recovery solutions for medical answering services. Pulsar360, Inc. has served the telecommunications requirements of SMB to enterprise business customers since 2001 and the medical call center industry since 2008.
Pulsar360 services over 170 medical-centric answering services, meeting their special requirements, which includes at no additional charge: 20 percent burstable SIP trunking; SIP trunking, toll free number, and national network redundancy; T38 faxing that meets HIPAA compliance regulations; carrier services; and an infinite number of automatic failover alternatives.
In addition, Pulsar360 offers hot-standby business continuity/disaster recovery solutions designed for medical call centers. If the call center’s premise system is down or cloud system is off-line, calls automatically failover and are delivered directly to operator desktops with calling party ID and customer name or account number. Also included are cloud-based IVR, multiple call queues, and skills-based routing when in failover mode.
With Pulsar’s SD-WAN offering they can provide QoS over the internet to their data centers. Their 24/7 internet quality of service monitoring and issue alerting, that includes scheduled VoIP quality tests with archived test results, insures they deliver the reliability to meet and exceed their customer’s expectations.
MedCall Plus is one of the healthcare industry’s leading telephone answering and call center support services provider. With over 25 years of medically focused communication management expertise, MedCall Plus has professionally trained agents that become a seamless extension of your practice’s high standard of care.
- Answering Service: Be available 24/7/365 without increasing staff.
- Appointment Scheduling: Remind patients about upcoming appointments and continue to schedule even after hours.
- Secure Messaging: Easily communicate with your patients and keep PHI secure.
- On-Call Management: Take a step back while they answer your calls, and they’ll escalate them when necessary.
- HIPAA Compliant and HITECH Certified.