The November 2020 Issue
Let Your Call Center Staff Know How Much You Appreciate Their Work Now More Than Ever, Take Time to Say “Thank You” By Peter Lyle … Read more
The current issue of Medical Call Center News. (Scroll down to see past issues.)
Let Your Call Center Staff Know How Much You Appreciate Their Work Now More Than Ever, Take Time to Say “Thank You” By Peter Lyle … Read more
Provide Ongoing Instruction to Your Medical Call Center Staff Training New Hires to Answer Calls Is Just the Beginning By Peter Lyle DeHaan, Ph.D. Every … Read more
4 Reasons to Implement New Technology Now Is the Time to Invest in Your Call Center’s Future By Peter Lyle DeHaan, Ph.D. Long gone are … Read more
Now Is the Ideal Time to Consider What Happens Next While Still in the Pandemic Begin Planning for Post-Pandemic By Peter Lyle DeHaan, Ph.D. During … Read more
Use a Quality Assurance Program to Improve Your Call Center Tap a QA Program to Make Quality the Focus for Your Healthcare Call Center By … Read more
Improve Your Call Center by Providing Ongoing Skills Training Unless You Remind Them, Employees Will Forget Their Training and Pick Up Bad Habits By Peter … Read more
5 Reasons to Be Thankful for Your Job Working in a Medical Call Center is Hard, but Don’t Forget the Good Parts By Peter Lyle … Read more
Pursuing Work-Life Balance in the Medical Call Center Take Key Steps to Reduce Burnout and Increase Retentio By Peter Lyle DeHaan, Ph.D. We hear a … Read more
Healthcare Call Center Work Can Be Hard Don’t Focus on the Angry Masses but Grab onto a Good Call Whenever Possible By Peter Lyle DeHaan, … Read more
The Weak Link of Medical Call Centers Advances in Agent Performance Can’t Overcome Deficiencies in Backend Systems By Peter Lyle DeHaan, Ph.D. Whenever I place … Read more