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Call Center Books

Call center books by Peter Lyle DeHaan, PhD.

Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success

Sticky Customer Service: Stop Churning Customers and Start Growing Your Business

Sticky Sales and Marketing: Produce Positive Long-Term Results and Relationships

How to Start a Telephone Answering Service, by Peter Lyle DeHaan

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