The March 2024 Issue

How a Medical Answering Service Can Improve Patient Satisfaction Lessen Healthcare Frustrations Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle … Read more

The January 2024 Issue

Does Your Medical Call Center Need a New Name? Consider an Internal Rebranding as a Strategic Initiative This Year By Peter Lyle DeHaan, Ph.D. Functionally … Read more

The March 2017 Issue

We Live in Exciting Times By Peter Lyle DeHaan, Ph.D. Ten years ago, whenever I’d mention medical call centers to people outside the industry, I’d … Read more

The March 2016 Issue

Does Your Call Center Have a Fast-Food Hiring Mentality? By Peter Lyle DeHaan, PhD When I worked as a consultant, one healthcare call center client’s … Read more