Welcome to Medical Call Center News

Medical Call Center News is your prime source of news and information relevant to the medical call center arena

Medical Call Center News covers news and information relevant to healthcare and medical call centers. We cover topics such as telephone triage, physician referral, appointment setting, medical answering service, agent hiring, training, retention, CRM (customer relationship management), call center case studies, contact center trends, legal considerations, call center management, and employee issues.

Medical Call Center News is distributed to industry professionals, decision makers, and influencers at healthcare and medical related call centers. It is published bimonthly (January, March, May, July, September, and November) and emailed to hospital and medical call centers and telehealth providers worldwide.

Medical Call Center News, is proudly produced by Peter DeHaan Publishing Inc, Peter DeHaan, editor.