Medical Call Center News is your prime source of news and information relevant to the medical call center and contact center arena.
Medical Call Center News is distributed via email to industry professionals, decision makers, and influencers at healthcare and medical related call centers around the world. It is published bimonthly (January, March, May, July, September, November) and emailed to hospital and medical call centers and telehealth providers worldwide.
Medical Call Center News covers all topics relevant to healthcare and medical call centers, such as telephone triage, physician referral and appointment setting, medical answering service, agent hiring, training, and retention, CRM (customer relationship management), call center case studies, contact center trends, legal considerations, call center management, and employee issues. It also provides technical coverage on telephony, telemessaging systems, ACD/PBX, VoIP, PBX attendant console, remote agents, hosted services, voice mail, call recording (voice logging), the Internet, and unified messaging.
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